Terms and Conditions

Returns and Cancellation Policy

If your flowers do not reach you in perfect condition contact us immediately. As flowers are a perishable item we cannot take responsibility for the care of them once they leave our shop. We do however have a Flower Care Page where you can read the care instructions there. We do however garuantee our flowers are freshly cut every day and will last you at least one - 2 weeks with proper care.

If your cancel your order, we will advise you if the flowers have already been picked/couriered. If they have we cannot give refunds due to the nature of the product. U-Pick customers can have thier booking transfered to another date if they need to cancel but no refunds can be given due to the nature of the product.

Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.

Delivery Times

We will process your order within 1 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow upto 2 days for delivery domestically, or 1 week internationally.